Privacy Policy

Last updated: January 2026

Introduction

zenoluxor Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

zenoluxor Ltd is the data controller responsible for your personal data. Our registered office is located at 200 The Avenue, London EC3U 6XL, Greater London, United Kingdom. Company Registration Number: 74968235.

Data Collection

The data we collect includes information you provide directly to us and information automatically collected when you visit our website. When you contact us through our contact forms, we collect your name, email address, phone number, company details, and any message content you provide. We also automatically collect technical information such as your IP address, browser type, device information, and website usage patterns through cookies and similar technologies. This data collection helps us provide better services and improve your experience on our website.

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. We use your contact information to respond to your enquiries, provide customer support, and communicate about our services. Technical data helps us analyse website performance, improve functionality, and ensure security. We may also use your information for marketing communications if you have consented to receive them, and for legal compliance purposes where required by law.

Legal Basis for Processing

We process your personal data under several legal bases as defined by UK GDPR:

  • Consent: When you provide explicit consent for marketing communications or non-essential cookies
  • Legitimate Interest: For business operations, website functionality, and security purposes
  • Contract Performance: When processing is necessary for service delivery
  • Legal Obligation: When required by law or regulation

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, such as hosting providers, analytics services, and customer support platforms. These providers are contractually obligated to protect your data and use it only for specified purposes. We may also disclose information when required by law or to protect our rights and interests.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are typically retained for up to three years for customer service purposes. Website analytics data is retained according to our analytics provider's retention policies, usually up to 26 months. Marketing consent records are kept until you withdraw consent or for up to seven years for compliance purposes. We regularly review and delete data that is no longer needed.

Your Rights

Under UK GDPR, you have several rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in certain situations
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing at any time

International Data Transfers

Some of our service providers may be located outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the UK authorities. We take care to ensure your data receives the same level of protection as required under UK law.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the "last updated" date. For significant changes, we may provide additional notice through our website or direct communication.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out using the following contact information:

Regulatory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your personal data appropriately. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.